COVIDCert information and support

How do I apply?

Please follow the link to apply for a COVID certificate.

How can I access the app?

Please follow the link for guidance on how to download the COVID Cert NI app.

Application status

To check the status of your application you need to log in to your nidirect account.

From here you will be able to see more information on your application status.

You may be asked to provide further information if there have been any problems.

Identity checks

If your application was unable to be processed automatically, or you have had an issue with uploading identity documentation, contact us.

Applying on behalf of another person

Parents and guardians can apply for Vaccination and Recovery certificates for young people up to the age of 17. Parents and guardians should log in to their nidirect account. From here there is an option to “Apply for someone else” please click this option. As part of the validation process, you will be required to upload a photo of the young person’s passport.

11 to 16 year olds can display their COVID Travel certificates on their own phones by downloading the COVIDCertNI app and scanning the certificate sent to their parent or guardian.

Renewing my certificate

The COVID vaccination certificate is valid for twelve months from the date of application. Digital certificates will automatically renew a week before they are due to expire. If you are concerned that your certificate is nearing expiry, you can manually refresh your certificate by logging into your account and clicking the ‘Update COVID certificate’ button.

If you are having issues with an expired certification, please contact us.

Downloading my certificate

You can download your certificate and view and print it as a PDF. Please log in to your account and click ‘View’ and then ‘Download’.

Missing Doses

If you have tried renewing your certificate and doses are missing, please log in to your nidirect account and click 'View' and then 'Report missing doses'.

Domestic certificates

Domestic certificates are no longer required in Northern Ireland and have been removed from the CovidCertNI app.

Non-digital certificates

If you cannot apply online, you can request a paper certificate using the telephone service 0300 200 7814, available Monday to Friday from 9.00 am to 5.00 pm.

This is an application support line. Call handlers will not be able to provide advice on entry requirements to specific destinations or check the detail of your vaccination records.

This process will take longer than the digital process and you will be required to verify your identity in person by presenting documentation at an appointed time and location.

Once identity checks have been completed it may take up to 10 working days for the printed certificate to arrive.

Recovery certificates

To apply for a Recovery certification, you must first create an account with NI Direct which will take you through identity verification.

https://covidcertni.nidirect.gov.uk/Customer/CertificateDisplay/Home

Secondly, apply for a certificate using the link below:

https://covidcertni.nidirect.gov.uk/

This certificate is valid for international travel where your destination accepts recovery certification as part of their entry criteria. International destinations will not accept Recovery Certificates issued based on a self-administered LFD test due to the closure of public test centres.

Exemption certificates

Exemption certificates are no longer required in Northern Ireland and have been removed from the CovidCertNI app.

Vaccines received outside of Northern Ireland

If you are a Northern Ireland citizen that has received one or both doses of your COVID-19 vaccinations outside of Northern Ireland, please apply as normal. You will then need to send the QR code for the dose received outside of NI to COVIDCertNI@hscni.net to verify your dose and issue you a certificate.

Editing details on a certificate

If you need to change the details on your nidirect account, you can manage your account details at any time.

If this change is verified but has not updated on your COVID certificate please contact us.

Issues with the app

If you are experiencing issues with the COVIDCert app, please contact us

Locked accounts

An account has been locked due to several incorrect password attempts. You are required to reset your password to unlock an account. You are required to select an option “I’ve forgotten my password”, provide your email address and click “Request password reset”. You will then be provided with an 'I've forgotten my password' email. You should follow instructions provided in the email to reset your password. Alternatively, you should check Junk or Spam folders within your Mailbox in case the email has been directed to those folders.

Delete your account and erase your data

You have the right to be forgotten. This means we will delete your COVID certificates and any information we hold about you in the COVID Certification Service.

Please contact us and we will erase this data.

After this you will no longer be able to retrieve, access or update your COVID certificates.

You will need to go through the full application process again if you want use COVID certificates in the future.

This will not affect the information held in your nidirect account.

Other issues

For more information, help and enquiries, contact us about COVIDCert.