If you cannot apply online, you can request a paper certificate using the telephone service 0300 200 7814, available Monday to Sunday from 8.00 am to 8.00 pm.
This is an application support line. Call handlers will not be able to provide advice on entry requirements to specific destinations or check the detail of your vaccination records.
This process will take longer than the digital process and you will be required to verify your identity in person by presenting documentation at an appointed time and location.
Once identity checks have been completed it may take up to 10 working days for the printed certificate to arrive.